As we work together to be sure that the Mardigian Library is essential to the UM-Dearborn experience, it is important to explicitly define the core values from which we develop our culture, our services, and our strategies for supporting teaching, research, and student success. These are the core values that we live by:
We hold customer service as our highest value and pursue each of our other values in support of providing an outstanding user experience.
Value: Customer service
Every library user should have an excellent experience, from start to finish As an outstanding academic library, we must do things that are above and beyond what is expected. We hold everyone accountable for delivering outstanding customer service to the campus and community.
Achieving a positive, productive user experience is our highest accomplishment.
Value: Continuous improvement
Being a cutting-edge library requires continuous improvement.
At the Mardigian Library, we must each be change agents, constantly looking for ways to work more efficiently to provide quality services to support teaching, research, and learning. This means that we cannot be satisfied with the status quo. We are committed to finding solutions and achieving results for our users, and everyone in the organization is empowered to recommend and implement change. Everyone is committed to being the best that they can be.
Actively educating ourselves and keeping our skills and knowledge current.
We honor past practices without being handcuffed by them.
Value: Enjoyable place to work, study, and learn
Fun is part of the Mardigian Library experience.
The Mardigian Library is a special place to work because of our ability to enjoy our work. While working together to provide important services to support student success, excellence in teaching, and faculty research, we also want to be able to laugh at ourselves and with others. We want the library to have a distinct personality on campus. This means that we might do some things that are unexpected in a library.
The library is welcoming to all and is not always quiet or strictly scholarly.
We are more innovative and nimble when we can be ourselves in our interactions with each other and in our work.
Value: Flexibility, resourcefulness, and risk taking
Taking risks and making mistakes are part of how we learn and improve
Exploring new ways to meet user needs is essential to how work gets done at the Mardigian Library. Experimentation means accepting that not all projects will go as planned or succeed.
Encouraging each other to take informed risks; learning from the outcomes.
By having the freedom to be flexible in our approaches and innovative in our solutions, we create opportunities to make a difference.
Value: Quality work
Quality work means meeting both internal expectations and the information needs of library users We actively pursue operational excellence, and believe in working hard and putting in the extra effort required to deliver results. While we are proud of the quality of our work, we are not impeded by the goal of perfection.
Following standards to enhance information access, enable resource sharing, and leverage technologies.
We set and exceed our own high standards to provide quality collections, programs, and services to support research, teaching, and learning.
Value: Respect for Others
Openness, honesty, and respect are requirements for good working relationships.
We value strong relationships throughout the library; with leadership, direct reports, co-workers, library users, vendors, and campus and community partners. We maintain high standards of integrity and foster a harmonious work environment through open, honest communications. By encouraging diverse viewpoints and respecting everyone's ideas and opinions, we are a better organization. Trust is earned when everyone is treated with respect.
The hardest thing to do is to build trust. When trust exists, everyone can accomplish so much more.
Combining our strengths, skills, and passions to reach our goals.
We understand that working as part of a team or task force is just as important as working individually. We believe that we accomplish more when we approach all of our work with a teamwork attitude. To us this means having a positive influence on one another by sharing ideas, talents, and experiences while working together toward shared objectives.
Working as collaborative partners in the library, across campus, and within the community increases the value of our work.
Approved by A-Team December 9, 2014
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